Why I will NEVER go to Eyecare Center Again *Review*

Why I will NEVER go to Eyecare Center Again *Review*

* Updated 12/8

As you can tell by the title of my post, I'm a bit perturbed at Eyecare Center, and after a brief internet search, I see that I am not alone. However there is something very distinctive that separates me from the other dozens or so people who have had bad things to say about Eyecare Center; this lil' ole blog. See, if you're going to attempt to screw over your customers, you may want to ensure that they don't have a blog where they can very publicly air their grievances and frustrations, thus warning potential customers of just how shady your practices are.

Anyhow on to the story. A few months back I was in desperate need of some new glasses and was perusing Groupon when I happened upon an awesome deal. My student insurance had just lapsed and as you guys know eye exams aren't cheap. So when I saw that I could get an eye exam and $100 off my new pair of glasses for $60, I jumped on it.

A few weeks ago I finally went in to redeem my Groupon. The doctor who examined my eyes was polite and friendly, and even the ladies working at the front desk were awesome. Because I'd had my eyes dilated during the exam it was difficult for me to pick out a pair of glasses that day, so I had the sales rep make a notation in my paperwork so that I would know which ones I was interested in when I came back in to place my order. I should mention that at the time I was majorly dressed down and this was the super ritzy part of time. Bad move on my part. Since the sales rep was so curt with me, I assumed it was because he believed that I couldn't afford the glasses, and had no intention of returning.

At the same time, I was entering into contests from other bloggers for a $20 credit to Firmoo like crazy. I actually won three different contests. So I figured hey, I'll just get another backup pair. However after reading up on it a bit, I discovered that along with my prescription I would need something called pupillary distance (PD) as well. I gave Eyecare Center a call, and was told that in order to get my PD I would have to either purchase a pair of glasses first (apparently they measure it when you're getting fitted for your glasses) or pay an additional $30. I figured, hey no biggie, I'll just get the information when I go in to place the order for my glasses.

I went in a few days later and picked out a pretty cute pair of glasses, and on my way out I received a copy of my prescription. It wasn't until I left that I realized that they had neglected to give me my PD number. I assumed it was just an oversight and figured I would get that number when I went in to pick up my glasses.

Yesterday, I was finally able to go in to pick up my glasses. I was actually pretty excited (considering it had been almost 5 years since my last pair and my eyesight was terrible.) After I picked up my glasses, I asked for my PD number. Imagine my surprise when I was told that "We don't give out that information. That is for our personal records." Ummm excuse me. Pump your breaks turbo. How can you, as a medical professional, withhold my information? Later, when I called back to readdress the situation, the rep I spoke with was the same one who had helped me find my glasses. He was so disgustingly rude to me I actually had to hang up and call my fiance to relay what he had just said to me.

 Nasty sales associate aside, I could understand if I weren't purchasing glasses at your store so you were going to charge me an additional fee for that information, however I just spent a nice bit of money there, and now you're telling me that I can't have access to my own information. Not to mention that you previously stated that I would receive that information when I had my glasses fitted or paid an additional $30. So if you don't get glasses from their store, what is the point of paying the $30 to get your PD if they're not going to release that information to you?

If this is there way of trying to retain customers, I'm almost 99.9% certain that they are going about it the wrong way.

After speaking with the NC Board of Optometry, and reading over a few of the regulations regarding the release of information, I definitely have grounds to file a complaint, which I will be doing. The funniest thing about this situation is that I can actually measure my own PD, it's really not that difficult, however I don't like being lied or misled. So Eyecare Center, you guys just made your last dollar from me. I'll be taking my business elsewhere and I truly encourage my readers to do the same.

Now, excuse me while I measure my PD real quick and order my glasses online ;)

*Update 12/8: So I just HAD to share this with you guys. After attempting to contact/ inform Eye Care Center about the horrible customer service that I received in one of their stores via facebook, they not only removed my comment, but banned me from making subsequent posts on their fan page. Had I been irate and called people names, I would have understood this decision. Having worked in social media before I can tell you that this is NOT the way to handle complaints. This only further solidifies my thoughts about this company and leads me to believe that they have been ripping off their customers for quite some time. Also, just FYI, I went to Firmoo last night and ordered an adorable pair of glasses for $6.00.


12 comments :

  1. Wow! I understand that it can be hard to keep business while trying to compete w/internet businesses, but really? That is your information, you should be able to get it w/out a hassle!

    ReplyDelete
    Replies
    1. Exactly! I was completely blindsided because I had already ordered one pair of glasses from them, I just needed a super cheap backup pair in case something happened to my new glasses and I couldn't get there immediately. This makes no sense whatsoever.

      Delete
  2. Replies
    1. Ruh-roh is right! I hope they have fun dealing with the Better Business Bureau and the NC Board of Optometry...

      Delete
  3. Thanks for the info. . . I have shared your blog on my FB profile too. I admit that I'm ashamed at how long it has been since I've had an eye exam but this is good as I've been looking for an eye center to get some new "peepers".

    ReplyDelete
    Replies
    1. Thanks Yoyo! When you go shopping for your glasses I would highly recommend asking whether or not they're going to release your PD number before you purchase glasses from whichever company you choose to go with. It's still beyond me that I'm being told that I can't have access to my own personal medical record...

      Delete
  4. Hi there! I'm Hanna. I found you through Tuesday's blog hop, I'm just really late:) I love making new friends!!! I am your newest follower via GFC. Happy Holidays! You can find me at www.bouffeebambini.blogspot.com

    xooxo Hanna

    ReplyDelete
  5. This is what I love about blogging...we have a voice! I love the fact that you shared this information. I have not run into this issue, but as a contact lenses/glass wearer it is important to know. I do not like being taken advantage of & can relate to your story. I was shocked when I got to that point in your post as well; how do they think they have the right to withhold YOUR information. Glad you are informing the public. Keep doing what you do.

    Following from the Friendly Friday hop.
    www.writingmydreams.com

    ReplyDelete
  6. That's crazy! They can't withhold your personal information from you. I have never heard such foolishness in my life. I'm glad that you are filing an official complaint. This is exactly why I enjoy the personalized experience of family owned businesses instead of these big name chain companies.

    I bet they've been scamming customers in more ways than one.

    ReplyDelete
  7. Really, it is new experience to read about this. I do appreciate about this blog and this article.

    vision screening

    ReplyDelete
  8. This comment has been removed by a blog administrator.

    ReplyDelete
  9. This comment has been removed by a blog administrator.

    ReplyDelete

Sharing is caring ;)